Returns
Original artwork and prints follow the same return and resolution policy, described below.
Original Artworks
Each original is a unique, one of a kind piece.
For collecting details, read the Collector Guide.
Prints
Each print is created after your order is placed.
For ordering details, read the Print Guide.
Return and Refund Policy
All sales are final except when an order arrives damaged, defective, incorrect, or does not arrive. Please contact contact.elizhv@gmail.com within seven days of delivery, or within seven days of the expected delivery date for a missing order. Include your order number, a brief description, and clear photographs of the item and packaging when applicable. Please keep the item and packaging until the review is complete. Eligible print orders may be resolved through a replacement or refund. Original artwork may be resolved through a full refund, partial refund, or repair, depending on the circumstances. An original artwork cannot be replaced with an identical work. Please do not return an item unless ElizhV has provided instructions.
Questions
If you’re unsure which policy applies to your order, reach out through the Contact page and I’ll help.